Zed - Legal & Policies

Fulfillment Policy

1. Overview

At Zed Labs Inc., we are dedicated to upholding the highest standards of customer service and transparency. This Fulfillment Policy outlines our comprehensive approach to order processing, shipping, returns, refunds, and cancellations. Our objective is to facilitate smooth and satisfactory transactions, ensuring compliance with Stripe's guidelines and applicable laws.

2. Order Processing

2.1 Order Confirmation

Immediately after you place your order, you will receive an email confirmation detailing your order specifics. This confirmation serves as our acceptance of your transaction and the start of the fulfillment process.

2.2 Processing Time

Orders are typically processed within 1-2 business days. Should there be any delays due to inventory levels or unforeseen issues, you will be notified promptly.

3. Shipping Policy

3.1 Global Shipping Capabilities

We dispatch orders globally using only reputable carriers to ensure reliability and efficiency. Shipping costs are determined based on method, weight, and destination.

3.2 Delivery Estimates

Estimated delivery timelines will be provided during the checkout process, based on your geographical location and selected shipping options. Please note that while we strive to meet these timelines, they are estimates and not guarantees.

3.3 Shipment Tracking

You will receive a tracking number by email once your order has shipped, allowing you to monitor its progress directly.

3.4 Shipping Insurance

For orders exceeding $500, we offer optional shipping insurance to cover potential loss or damage during transit. Uninsured orders are not the responsibility of Zed Labs Inc. if lost or damaged.

4. Return Policy

4.1 Return Eligibility

Items are eligible for return within 30 days of delivery, provided they are in their original condition and packaging. Return policies may vary for specific products and will be clearly outlined on the respective product pages.

4.2 Return Process

To initiate a return, contact our customer service for instructions. You may be required to complete a return form. Unless due to an error on our part, return shipping costs are borne by the customer.

4.3 Restocking Fees

A restocking fee up to 15% may apply depending on the item's condition upon return, to cover inspection and restocking costs.

4.4 Refunds for Returns

Refunds are processed to the original payment method within 5-7 business days after we receive and approve the return.

5. Refund Policy

5.1 Refund Eligibility

Full refunds are issued for defective products, items not as described, items damaged during shipping, or non-delivery.

5.2 Partial Refunds

Partial refunds may be issued for returns that do not meet the original condition criteria, with the amount based on the item's condition.

5.3 Refund Processing

Approved refunds are processed within 5-7 business days, with timelines for posting dependent on your financial institution.

6. Cancellation Policy

6.1 Cancellation Window

Orders can be canceled within 24 hours of placement without penalty, provided they have not been shipped.

6.2 Cancellation Process

Contact our customer service immediately to cancel an order. If the order has not shipped, it will be canceled, and a full refund issued.

6.3 Refunds for Canceled Orders

Refunds for canceled orders are processed within 5-7 business days.

7. Order Modifications

7.1 Modification Requests

If you need to modify order details (size, color, quantity), please contact customer service within 24 hours of placing the order. Modifications depend on product availability and are not guaranteed.

8. Customer Service

8.1 Contact Information

Our customer service team is available to address any concerns or questions regarding your order:
Email: support@zed.io
Phone: (201) 581-9179

8.2 Service Hours

Monday through Friday, 9 AM to 5 PM Eastern Time.

9. Additional Policies

9.1 Product Availability

All orders are subject to availability. We will inform you promptly if any item is unavailable post-ordering and offer alternatives or a refund.

9.2 Pricing and Promotions

We reserve the right to modify prices and run promotions as deemed appropriate. Promotional discounts must be applied during checkout and are limited to one per order.

9.3 Legal Compliance

We adhere to all relevant local and international laws related to our operations.

9.4 Policy Modifications

We may update this policy to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Thank you for choosing Zed Labs Inc. We value your business and are committed to ensuring a seamless and positive experience. For any further inquiries, please contact our customer service team.